Shipping & returns

Last revised 1 October 2026

These terms apply to all orders placed with thelastoneswatches through this website. They sit alongside our terms of sale and privacy policy, which govern the wider relationship between you and the house.

Dispatch times

Orders confirmed before 14:00 IST on a working day are packed the same day. Orders confirmed after that, or on a Sunday or public holiday, are packed on the next working day. Each edition is inspected, weighed and wrapped by hand before handover to the courier.

• Working days are Monday to Saturday, excluding national holidays in India.
• Dispatch confirmation is sent by email and is separate from the order confirmation.
• During a collection launch, dispatch may extend by one working day. We state this at checkout.

Shipping within India

Domestic parcels travel with our contracted courier and are insured to the full value of the order. Express shipping is complimentary on orders above ₹8,000; below that threshold the rates below apply.

Delivery estimates run from the day of dispatch, not the day the order is placed. Remote pin codes may add one working day. We do not deliver to postal boxes within India.

International shipping

International parcels are carried on a signed-for, fully tracked express service. Rates are calculated per region at checkout and are shown in Indian rupees before payment.

If your country is not offered at checkout, write to client care and we will confirm whether a courier route can be arranged.

Duties & customs

For selected destinations, duties and import taxes may be calculated at checkout and paid by us. Elsewhere, orders ship on delivered-duty-unpaid terms and the courier will collect any customs charge before release.

• Refused parcels are returned to Ahmedabad; any duty already paid to the authority is not refundable.
• Customs delays are outside our control and are not counted within the delivery estimates above.
• We declare the full commercial value of every parcel. We do not under-declare for customs.

Packaging & sustainability

Orders are packed in a rigid board box with a fitted insert shaped to the case. Outer packaging is recyclable in standard paper streams wherever local facilities allow.

Keep the original box, papers and any presentation materials if you may need to return or service the piece later.

Returns — window & process

You may return an order within 14 calendar days of delivery, provided the edition is unworn and in original packaging. The process is deliberately short and does not require you to give a reason, though a reason helps us improve the house.

1. 01

   Request a return

   Open your order in account & orders and select “Return or exchange”, or write to client care with your order number. We reply with a return authorisation within one working day.

2. 02

   Pack the edition

   Return the timepiece in its original box with all papers and straps. Do not send a worn or altered piece — it cannot be accepted.

3. 03

   Hand it to the courier

   Attach the prepaid label where provided and book a collection, or drop the parcel at the carrier’s nearest point. Domestic returns are free where a prepaid label is issued.

4. 04

   Inspection

   On arrival the parcel is inspected against the return authorisation. If the piece is unworn and complete, the return is approved the same day. If it is not, we contact you before taking any further step.

5. 05

   Refund issued

   Once approved, the refund is released to your original payment method. You receive an email when it is released; the time it then takes to appear is set by your bank.

Exclusions

A small number of items cannot be returned. These exclusions are set out at the point of sale and repeated here for clarity.

• Worn editions. Once worn beyond a fitting try-on, a piece cannot be restocked as new.
• Custom or engraved pieces. Items made to order or engraved cannot be returned unless faulty.
• Final-sale items. Archive pieces marked “final sale” at checkout are excluded from the returns window.

None of these exclusions affect your rights where an item arrives damaged, faulty or not as described. In that case contact client care within 48 hours of delivery and we will replace the item or refund it in full, including the original shipping charge.

Refund timings

Refunds are released within 2 working days of the return being approved. The time for the amount to appear in your account then depends on the payment method used.

Exchanges

If the edition is not right but remains unworn, you may exchange it once for another piece of equal or greater value, paying the difference. Exchanges follow the same 14-day window and conditions as returns.

• One exchange per order line.
• Choose any edition in the current collection; archive pieces are excluded.
• Where the new edition costs less, the balance is refunded as store credit, not cash.
• Replacement orders are dispatched once the original parcel is received and inspected.

Servicing & warranty

Each census edition carries the house warranty for manufacturing defects under normal wear. Servicing is available through the atelier — contact client care with your order number and serial reference to arrange inspection.

• Warranty does not cover misuse, unauthorised opening, or water damage outside stated resistance.
• Postal service turns around typically within 10–15 working days after receipt.
• Keep original papers; they speed warranty verification.

Common questions

Still unsure about something? Write to client care or email happy.ramoliya@coddit64.com , Monday to Saturday, 10:00–19:00 IST.